Is your knowledge all over the map?
Guide everyone to the same place

The Enterprise Knowledge Hub provides a single source for all your knowledge

  • Improves all your channels
  • Boosts agent effectiveness
  • Increases company productivity and efficiency

    Revolutionize Your
    Customer Service

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    Nine CRM Projects To Do Right Now for Customer Service

      Think Big – Discover the Possibilities of SmartService

      Making your people, customers and support organization smarter with cloud-based knowledge management technology and Knowledge as a Service (KaaS) from the experts.

        Your World, Our Technology –
        Always the Perfect Fit

        RightAnswers seamlessly integrates with any CRM, ITSM or other enterprise software

        • Keep the systems you know and love
        • Streamline your agents’ work with inline integration
        • Find knowledge faster

          Serious about KCS?
          We Are.

          Get the only system-agnostic knowledge management platform that’s KCS Verified V5

          • Improve your productivity and efficiency
          • Increase first-call resolution rates
          • Reduce average call time

            Your numbers not measuring up? 
            Try ours

            • 70%  reduction in average call time
            • 80%  increase in customer satisfaction
            • 73%  increase in successful searches
            • 35%  increase in service capacity

              Webinar: Tear Down That Wall – between Salesforce and ServiceNow!

              Break down the silos between departments and display enterprise search results in a single, centralized view!

               

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