Is your knowledge all over the map?
Guide everyone to the same place

The Enterprise Knowledge Hub provides a single source for all your knowledge

  • Improves all your channels
  • Boosts agent effectiveness
  • Increases company productivity and efficiency

    Think Big – Discover the Possibilities of SmartService

    Making your people, customers and support organization smarter with cloud-based knowledge management technology and Knowledge as a Service (KaaS) from the experts.

      Your World, Our Technology –
      Always the Perfect Fit

      RightAnswers seamlessly integrates with any CRM, ITSM or other enterprise software

      • Keep the systems you know and love
      • Streamline your agents’ work with inline integration
      • Find knowledge faster

        Serious about KCS?
        We Are.

        Get the only system-agnostic knowledge management platform that’s KCS Verified V5

        • Improve your productivity and efficiency
        • Increase first-call resolution rates
        • Reduce average call time

          Your numbers not measuring up? 
          Try ours

          • 70%  reduction in average call time
          • 80%  increase in customer satisfaction
          • 73%  increase in successful searches
          • 35%  increase in service capacity

            Webinar: The ABC’s of KCS

            Learn about the best way to create and maintain your knowledge and what you can do TODAY to start aligning with KCS guidelines

             

              Awards and Accolades

              Proud to be recognized for our advanced technology and dedication to continually improving the service you can provide your customers.

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