RightAnswers solutions have helped hundreds of support organizations to improve their operations, support more users, and increase satisfaction. On average, within 3-6 months customers reduce their call volume by 20% while more than 92% of end users experience improved service.
According to the Help Desk Institute's Practices and Salary Survey the average cost per incident for phone support is approximately $25. With RightAnswers a help desk managing 100 calls a day can potentially achieve savings of $500 per day or $126,000 per year.
