Think Big – Discover the Possibilities of SmartService

Making your people, customers and support organization smarter with cloud-based knowledge management technology and Knowledge as a Service (KaaS) from the experts.

    Want to deliver SmartService?

    Attend IMPACT 2014 Knowledge & User Conference October 20-23

    • DRIVE ADOPTION of knowledge across the enterprise
    • EXTEND YOUR SERVICE with new capabilities in social, mobile and video
    • LEARN FROM THE EXPERTS and your peers who have been there, done that
    • GET INSPIRED by the latest technology and trends

      What’s fueling your service?

      Break the Service Barrier with SmartService

      • Think Smarter Making knowledge a priority, viewing it as your most valuable asset and realizing that it is everywhere
      • Get the Right Tools Tools that go beyond creating solutions to those that automate parts of the knowledge process
      • See the Results Automated and proactive insights into knowledge use and quality so you can measure and improve

        Your numbers not measuring up? 
        Try ours

        • 70%  reduction in average call time
        • 80%  increase in customer satisfaction
        • 73%  increase in successful searches
        • 35%  increase in service capacity

          Social Knowledge is everywhere.
          Are you connecting the dots?

          With forums, feedback, comments, and more you can have your agents, employees and customers collaborating and sharing. With SmartService you can connect the dots between Social and Traditional knowledge.

            knowledge management integration

            Your World, Our Technology – Always the Perfect Fit

            Keep the systems you know and love. SmartService plugs into your environment, protecting the investments you’ve already made. Agents work in the same interface they’re used to, finding knowledge faster and reducing the learning curve. We’ve seamlessly integrated with many third-party systems, and we will integrate with whichever CRM, ITSM or other enterprise software you use, to make your service smarter.

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