Think Big – Discover the Possibilities of SmartService

Making your people, customers and support organization smarter with cloud-based knowledge management technology and Knowledge as a Service (KaaS) from the experts.

    What’s fueling your service?

    Break the Service Barrier with SmartService

    • Think Smarter Making knowledge a priority, viewing it as your most valuable asset and realizing that it is everywhere
    • Get the Right Tools Tools that go beyond creating solutions to those that automate parts of the knowledge process
    • See the Results Automated and proactive insights into knowledge use and quality so you can measure and improve

      Your numbers not measuring up? 
      Try ours

      • 70%  reduction in average call time
      • 80%  increase in customer satisfaction
      • 73%  increase in successful searches
      • 35%  increase in service capacity

        Social Knowledge is everywhere.
        Are you connecting the dots?

        With forums, feedback, comments, and more you can have your agents, employees and customers collaborating and sharing. With SmartService you can connect the dots between Social and Traditional knowledge.

          Award winning knowledge management solution

          Awards and Accolades

          Proud to be recognized for our advanced technology and dedication to continually improving the service you can provide your customers.

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