Company Continues Global Expansion to now Include Over Six Million End Users
Edison, NJ (February 6, 2012) – RightAnswers, Inc., the recognized leader in providing knowledge management, self-service, and knowledge base development, today announced it achieved strong and better than forecasted overall corporate growth in 2011. RightAnswers’ significant growth was marked by the signing of new global clients and partnerships, enhancements to the company’s flagship product, and expansion of the business development team.
Key company achievements in 2011 include:
- RightAnswers Unified Knowledge Platform is now enabling knowledge at more than 400 enterprise organizations worldwide, with more than 6 million end users and over 35,000 service agents.
- Named to KMWorld’s 100 Companies that Matter in Knowledge Management for 2011.
- Named as one of KMWorld’s Trendsetting Products of 2011.
- Named to the Inc. 5000 list of fastest growing private companies in the United States for the fifth consecutive year.
- RightAnswers release of Version 6.3 of the Unified Knowledge Platform with advanced user experience including RightAnswers Mobile – full portal experience from any smartphone or tablet.
- RightAnswers Unified Knowledge Platform became certified and is part of the Salesforce Appexchange.
- Expanded use of the Unified Knowledge Platform in existing clients and new clients across the globe to support customer service operations.
- Continued global growth and expansion of partner relationships to 19 with IT outsourcers, and service desk software vendors.
- New, larger corporate offices in NJ and local presence in India to accommodate team growth, and to foster and improve collaboration with our customers and partners.
- Further expansion into the US Federal Government with 10 new customers, such as the US Army and US Department of State.
- Continued recognition from Forrester as a “best-in-breed” knowledge management provider, including a formal case study on a RightAnswers premier client.
“We attribute our growth to the Unified Knowledge Platform being a proven and reliable solution that through the dedication of our employees and clients continues to yield stellar enterprise wide results.” comments Jeff Weinstein, President and CEO of RightAnswers. “The demand around knowledge continues to grow in opportunity and complexity. Our whole solution and singular focus on knowledge enables our clients to successfully manage and effectively deliver all types of knowledge across the enterprise to their employees, partners and customers. ”
About RightAnswers, Inc.
RightAnswers delivers a cloud-based and/or on-premise enterprise knowledge management platform to optimize customer service and IT support operations. The company’s flagship software – RightAnswers Unified Knowledge Platform – is utilized by hundreds of clients and millions of users across the globe, including commercial enterprises, higher education institutions and government agencies. For more information, visit http://www.rightanswers.com, our LinkedIn page http://www.linkedin.com/company/rightanswers, our blog at http://rightanswers.wordpress.com, our YouTube channel http://www.youtube.com/user/RightAnswersInc, and follow us at http://www.twitter.com/rightanswers.
