RightAnswers provides guidance for establishing effective communication strategies that focus on Product Awareness and provides templates for tools that will enable you to employ an effective Self-Service adoption strategy.

• Self-Service Adoption Tools – templates for adoption tools, such as email notifications, phone messaging, and printed marketing promotions.
• Client Workshop – designed for Help Desk professionals using RightAnswers Self-Service, the Workshop introduces best practices in Self-Service adoption, ownership, metrics, content development and other available RightAnswers services and resources.