Yes, we develop groundbreaking applications with unique capabilities. But when it comes to the other systems you want to use, we go with the flow.
Our out-of-the-box inline integration with virtually any case management or ticketing system lets support agents search for knowledge and attach knowledge to cases or tickets on the same screen. That means:
Our inline integration means RightAnswers starts searching for knowledge as soon as the agent starts typing, speeding up search times.
Our Integration Framework does more than just link to support agents’ systems. It’s a pre-packaged connector, if you will, making it easy to build connections to any other software.
You want to enable customers – we seamlessly integrate with channels of support like IVR, chat such as LivePerson, and Password Reset.
You want to easily access all your knowledge wherever it resides in your system – we seamlessly integrate Yammer, Jive, SharePoint, Jira, Confluence and any other systems you’re using.
In other words, our Integration Framework is the glue that creates an uninterrupted flow of knowledge throughout your enterprise, for all audiences.