RightAnswers Receives TMC’s CUSTOMER Magazine 2012 Product of the Year Award

RightAnswers Unified Knowledge Platform Version 7.1 Honored for Exceptional Innovation

Edison, NJ (January 30, 2013) - RightAnswers, Inc., the #1 provider of cloud-based knowledge management and self-service solutions, today announced that TMC has named its RightAnswers Unified Knowledge Platform version 7.1 as a CUSTOMER Magazine 2012 Product of the Year Award winner. The Product of the Year Awards recognize products that display vision, leadership and diligence in driving the evolution of the customer experience.

The RightAnswers Unified Knowledge Platform, delivered via the cloud, is a unique combination of knowledge management software, automation, content and services to optimize customer service and IT support operations. RightAnswers enables organizations to leverage their existing investments with seamless integration of its Unified Knowledge Platform into a number of CRM and customer service systems. The platform, a KCS Verified v5 solution, is utilized by hundreds of clients supporting millions of users around the globe, including commercial enterprises, higher education institutions and government agencies.

“Receiving the CUSTOMER Magazine 2012 Product of the Year award is truly an honor as it really represents how we feel about our clients, and we’re pleased by how that’s been recognized,” said Jeff Weinstein, President and CEO at RightAnswers. “One thing I feel great about is that our clients have trusted and leveraged us to transform their businesses in an effort to position RightAnswers as the centerpiece of their support operations. What pleases me the most are the relationships and partnerships that we have nurtured over the years with our valued clients.”

“RightAnswers was selected to receive a 2012 Product of the Year Award for its achievement in advancing customer experience management technologies,” said Rich Tehrani, CEO, TMC. “The RightAnswers Unified Knowledge Platform has demonstrated excellence as well as provided ROI for the companies that use it.”

The 15th annual Product of the Year Award winners are published in the January/February 2013 issue of CUSTOMER magazine, www.customerzone360.com. For more information about the CUSTOMER 2012 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.

“Product of the Year winners represent the best in the customer service industry, having demonstrated a devotion to excellence in enhancing the customer experience and driving growth in the contact center industry through their innovative products and services,” said Erik Linask, Group Editorial Director, TMC.

About TMC’s CUSTOMER Magazine
TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit www.customerzone360.com for more information.

About TMC
TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world’s leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and more. Visit TMC Events for a complete listing and further information. For more information about TMC, visit www.tmcnet.com.

About RightAnswers
RightAnswers is the #1 provider of cloud-based knowledge management and self-service solutions and delivers an enterprise knowledge management platform to optimize customer service and IT support operations. The company’s flagship software - RightAnswers Unified Knowledge Platform - is utilized by hundreds of clients and millions of users around the globe, including commercial enterprises, higher education institutions and government agencies, to support the changes in their IT and businesses. For more information, please visit rightanswers.com, and follow us on LinkedIn, Twitter, Facebook, YouTube and our blog.

Public Relations Contact
Mark Tordik
Corporate Communications Manager
RightAnswers, Inc.
T. 732-396-9010 ext.185
E. mtordik@rightanswers.com

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