We’re pleased to see others in the knowledge management arena starting to recognize the merits of gamification in improving the customer experience. We like this article about collaborative gamification.
A collaborative culture is key to succeeding with knowledge management. The KCS℠ methodology, which helps organizations improve their customer service through knowledge, is a very collaborative process. It is based on the principle of abundance: the more we share the more we learn and know.
The principle of abundance extends to gamification: Whoever achieves the criteria for each level of competency should get the recognition (badge).
One qualification on the reward schemes presented in the article: Rewards for gamification should be recognition and enabling a sense of accomplishment and contribution, not prizes. The things that motivate people are: Mastery, Autonomy, and Purpose (all intangibles!) – Watch the video about the book Drive by motivation expert Daniel Pink, and download our eBook on gamification.
KCS is a service mark of the Consortium for Service Innovation™.
Author: Simon Yelsky