University support departments have a unique challenge, each year 25% of the user community is replaced increasing the demands on the help desk to support them. This need is compounded by the support needs of distance learning, faculty, and staff which all require easy access to solutions.
The Unified Knowledge Suite allows each group of students and faculty members to view a support content targeted specifically to each community. Now distance learners can proactively be informed of outages and issues before they have to make a call. Just another feature that helps reduce calls and improve help desk satisfaction.
- Leverages the RightAnswers Knowledge-Paks’® education- oriented titles such as Angel® Learning, Blackboard™, WebCT™, Jenzabar®, SCT Banner®, Apple iLife®, iTunes, and various Mac® platforms
- Provides 24x7, online help desk support and availability
- Provides student support staff with a valuable training tool.
Case Studies