RightAnswers takes a shared ownership approach to ensure that each client gets the greatest possible value from their solution. This approach includes services to help ensure rapid adoption and long term content effectiveness. Our Client Success team works in partnership with your organization to help implement best practices ensuring that your solution quickly shows positive results.

RightAnswers assigns our customers a Client Success Manager (CSM) who will be dedicated to their project. This CSM reviews search statistics and works proactively with that organization to identify needs and provide solutions. Additionally our CSM acts as an advisor on best practices assisting in driving adoption to both end user and support analyst communities.

The program includes:

• Site design, development and implementation
• Self Service and Support Analyst adoptions tools and programs
• Access to Client Success Workshops
• Continued education and training through webinars and updates
• Self Service Analytics