RightAnswers, Justice for Your Support

Large firms with national or worldwide offices face unique support challenges. In an industry where the product is measured in billable time, fast solutions need to be easily accessible to keep employees productive and customers happy.

RightAnswers has helped legal firms to provide a higher level of service while reducing costs. Our Solution Manager makes creating firm specific knowledge easy, allowing you to provide your users information on everything from proprietary applications to directions to offices in other cities. This results in happy users and reduced demands on the help desk.

• Multi-tenancy architecture allows custom views for different user groups
• Provides 24x7, online support
• Allows agents to share solutions and quickly access them
• Reduces the number of calls to the support center significantly
• Provides analytics to optimize effectiveness and productivity
• Solves problems before they reach the support center and helps agents solve the calls that do come faster