RightAnswers Community combines the feel-good aspect of social collaboration with a way to find answers fast. It increases customer satisfaction by empowering customers to quickly find answers themselves in a tool they want to use. Built-in gamification encourages customer interaction.
RightAnswers Community is specifically designed for finding answers fast.
When you choose to roll out RightAnswers Community integrated with Web Self-Service, you provide your customers with a single place to find knowledge. Customers will see all related knowledge articles and community discussions when they search, browse and post questions in the social forum.
Integration with the Agent Portal alerts support agents of any unanswered questions, ensuring that all questions are answered in a timely manner.
In RightAnswers Community you can provide multiple social communities – for agents, for customers and targeted to specialized groups of people.
RightAnswers provides extensive analytics to measure the effectiveness of your support communities, including your return on investment, membership rates and participation, and average response time per question.
Want to see how RightAnswers Community fits into your contact center? Request a demo!