The RightAnswers Approach
What makes RightAnswers different is an ongoing shared ownership in every solution installed. A RightAnswers solution combines powerful software tools, effective content, and ongoing services to ensure success. This means not only are customers trained on best practices and use of the system but they have access to the cumulative knowledge of the RightAnswers team.
Results
Most importantly is the fact that RightAnswers clients many times see results within the first 90 days of implementing the product. The results speak for themselves with dozens of documented successes and a seemingly endless list of reference customers who have transformed their organizations using RightAnswers products and services.
Products & Solutions
RightAnswers offers a wide range of products and services considered best in breed by leading industry analysts. For organizations providing IT support we offer the world’s largest collection of content covering over 300 of the most popular software packages. RightAnswers has cracked the code to effective Knowledge Management.
RightAnswers proven suite of solutions addresses a range of complex challenges facing support organizations, including:
Knowledge Management: RightAnswers offers the industry’s only complete Knowledge Management system specifically for support organizations. Our Support Analyst™ and Service Agent™ products allow the retention and sharing of organizational knowledge.
Self Service: Extending the value of shared knowledge is accomplished with RightAnswers Self Service™. The tool offers an easy to use interface that allows 24/7 support on-line. Most importantly the ability to reduce calls to the helpdesk/contact center by empowering users to answer many of their own questions quickly and effectively.
Content: For organizations providing internal IT support Knowledge Paks® provide the world’s largest collection of support articles allows RightAnswers users to immediately populate their Knowledge Foundation with clear easy to understand and often multimedia articles on the most popular software products.
Custom Content: RightAnswers provides a full-range of Knowledge-authoring services designed to develop and maintain “success-oriented” solutions for your company-unique content.
Client Services: RightAnswers takes a shared ownership approach to ensure that each client gets the greatest possible value from their solution. Our Client Success team works in partnership with your organization to help implement best practices ensuring that your solution quickly shows positive results.
