The RightAnswers Approach
What makes RightAnswers different is an ongoing shared ownership in every solution installed. A RightAnswers solution combines powerful software tools, effective content, and ongoing services to ensure success. This means not only are customers trained on best practices and use of the system but they have access to the cumulative knowledge of the RightAnswers team.
Results
Most importantly is the fact that RightAnswers clients many times see results within the first 90 days of implementing the product. The results speak for themselves with dozens of documented successes and a seemingly endless list of reference customers who have transformed their organizations using RightAnswers products and services.
Products & Solutions
RightAnswers offers a wide range of products and services considered best in breed by leading industry analysts. By combining the worlds largest collection of content with advanced software technologies and ongoing services RightAnswers has cracked the code to effective Knowledge Management for the IT department.
RightAnswers proven suite of solutions addresses a range of complex challenges facing support organizations, including:
- IT Knowledge Management: RightAnswers offers the industry’s only complete Knowledge Management system specifically for Support Analysts. Our Support Analyst™ product allows the retention and sharing of organizational knowledge.
- IT Self Service: Extending the value of shared knowledge from the support staff directly to the end user is accomplished with RightAnswers Self Service™. The tool offers an easy to use interface that allows 24/7 support on-line. Most importantly the ability to reduce calls to the helpdesk by empowering users to answer many of their own questions quickly and effectively.
- Content: Knowledge Paks® provide the worlds largest collection of support articles allows RightAnswers users to immediately populate their Knowledge Base with clear easy to understand and often multimedia articles on the most popular software products.
- Content Services: Expertise in content means not only the largest selection but a collection of knowledge that is proactively monitored and continuously improved. RightAnswers can monitor end user requests to assess common questions and ensure that the “right answers” are available the next time someone searches for that solution. Additionally RightAnswers offers services to create custom content for your company’s unique applications.
- Client Services: Ensuring end user adoption and enabling support organizations to accelerate the use of self service and support analyst systems is part of the RightAnswers approach.
