RightAnswers is uniquely focused on delivering self-service and support analyst knowledge solutions by providing a total solution that includes software, pre-packaged content, content services, and an unmatched client success approach that involves working closely with our clients to drive user adoption and content effectiveness.

Our products are a complement to any existing Help Desk software product as RightAnswers specializes in providing end-users and Help Desk staff with proven solutions to cost-effectively answer questions they have or support. With our entire focus on the resolution stage of the support equation, RightAnswers has become the leader in this market space by providing a refreshing approach to products and services and a culture that is dedicated to supporting our clients at every turn.

With over 1.5 million licensed users and 500 companies using our solutions across a host of commercial enterprises, higher education institutions and government agencies, RightAnswers products enable quick problem resolution for both self-service end-users and support analysts that deliver the following key benefits to the entire organization:

• Improve the end-user support experience
• Provide a 24x7, online support channel
• Reduce calls to the Help Desk
• Improve First Call Resolution Rates
• Minimize call escalations
• Build a highly-leveraged, enterprise-wide Knowledge Base.

RightAnswers' Corporate Headquarters is located in Clark, NJ with regional sales offices located throughout the U.S., and international sales offices in England.