By following a defined methodology based on Knowledge “best practices”, RightAnswers provides a full-range of knowledge-authoring services designed to develop and maintain “success-oriented” solutions for your company-unique content. Our Content Development team will transform “experience-based” content into high-performance Knowledge whether this content exists in internal-developed documents, existing repositories, analysis from call logs, or held by subject matter experts within the organization.
By following the RightAnswers Custom Content Methodology, the RightAnswers Custom Content Team will:
- Identify: Using the RightAnswers Custom Content Assessment Forms in conjunction with a review of your Search Logs, RightAnswers can help you determine which applications generate the most incidents and what content will have the greatest impact on your end-users and reduce calls to the Help Desk.
- Create: Where content does not exist, RightAnswers will author content based on your needs.
- Enrich: RightAnswers will convert your existing custom Knowledge (regardless of the format) into a high-impact Knowledge Base utilizing RightAnswers' “best practices”
- Measure: RightAnswers provides Knowledge Analytics and Effectiveness Services to continually gauge the effectiveness of your Knowledge Base.
- Maintain: as part of our Proactive Knowledge Cycle Management strategy, RightAnswers provides “Health Checks” as defined in our Knowledge Refresh Guide to help you determine when existing solutions should be edited or new solutions authored.
