Have you ever changed the oil in your car using your mobile phone? Well, we haven’t either. But there’s no denying that mobile is infiltrating every aspect of our lives. And customer service and support are no exception.
Often people will begin searching for knowledge on one device and continue on another. With RightAnswers Mobile Self-Service Portal, you can deliver the full self-service experience right from the smartphone or tablet.
Using RightAnswers [Mobile Self-Service], our field technicians can access information about our products very quickly and easily, enabling them to troubleshoot our customers’ systems efficiently and keep them running. This is a key function of knowledge at our company.
– Arthur Marck, Manager Support Tools, Lely