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industry leading km that’s now-certified

Get the best of everything:
RightAnswers knowledge management
and ServiceNow ITSM

Experience service desk improvements that are off the charts

ServiceNow is great at tracking tickets and it’s no wonder it’s the leading ITSM. But to really improve your support, you also need great knowledge that you can find quickly and share throughout your organization.

RightAnswers cloud-based knowledge management is a ServiceNow Certified Integration. That means that RightAnswers:

  • Is validated for its performance, security and seamless interoperability with ServiceNow
  • Links to your ticketing system
  • Embeds into your ServiceNow application for a seamless user experience

Choose your flavor

RightAnswers offers two products that integrate with the ServiceNow ITSM:

RightAnswers’ certified integration with ServiceNow means our technologies are aligned, so the integration between our systems is future-proofed. With ServiceNow emerging as the leading ITSM system, it makes good sense to go with a knowledge management vendor coordinated with ServiceNow.

 

Unified ITSM and knowledge experience

RightAnswers-Agent-Portal-for-ServiceNow

RightAnswers Certified Inline Integration into ServiceNow

Inline integration of RightAnswers into the ServiceNow ITSM enhances user efficiency and productivity. Your support agents:

  • Search for knowledge in a familiar environment
  • Easily link answers to tickets
  • Reach proficiency faster

In addition to advanced knowledge management, RightAnswers offers web self-service and mobile self-service beyond your service catalog. Users solve their own problems and quickly get back to work through effective use of great knowledge.

 

Clients that use RightAnswers in conjunction with ServiceNow are experiencing measurable service improvements:

  • Higher first-contact resolution
  • Shorter time-to-resolution
  • Higher self-service usage
  • Reduced support costs
  • Reduced training time
  • Successful implementation of many ITIL processes, such as problem management, change management and release management