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save time and avoid incidents

Elevate your support with pre-packaged knowledge and knowledge services for the ServiceNow environment

RightAnswers is the recognized leader in the creation of knowledge for technical support

Knowledge Service for ServiceNow

RightAnswers knowledge loaded into ServiceNow. Agents search for knowledge and add solutions to tickets all in the same interface.

RightAnswers is a Now-certified integration with ServiceNow. RightAnswers offers Knowledge-Paks for ServiceNow, a package specifically tailored to the needs of ServiceNow users:

  • Knowledge-Paks® library of knowledge for IT support – more than 100,000 solutions covering more than 500 of the most widely used off-the-shelf software applications – pre-loaded into your ServiceNow environment
  • Conversion and migration of your knowledge from any knowledge base into ServiceNow, formatted and tagged for optimal results
  • Translation of your knowledge into any language
RightAnswers knowledge is better written and more consistent than what we tried to write ourselves, and the time-savings is huge. The detail is sufficient to avoid opening an incident, which is our main goal.

– Rob Pickering, VP Information Services, AAA Allied Group

Creating knowledge that is powerful enough to enhance the level of your support is both an art and a science

Knowledge-Paks for ServiceNow includes knowledge services. Our Client Success team works with you to:

  • K-paksKeep your knowledge base up-to-date
  • Teach you best practices
  • Help with adoption
  • Provide ongoing training and mentoring
  • Drive your knowledge program and ensure its success

See also RightAnswers Enterprise Knowledge Hub for ServiceNow for our comprehensive offering in the cloud for the ServiceNow environment.