Unified Knowledge Suite 6.0: Key Features & Best Practices
Date: Thursday, August 26, 2010
Time: 11:00 AM - 12:30 PM ET
Presenters:
Simon Yelsky
Vice President of Product Management and Client Success, RightAnswers, Inc.
Brett Norton
Product Manager, RightAnswers
Version 6.0 of the Unified Knowledge Suite has arrived and we have made some great improvements, such as making Solution Manager even easier to use and enhancing the Search capabilities. We understand that with any new product release there are many new functionalities that take some time to understand and learn, and we are here to help.
Join us for an in-depth training and overview to get accquainted with many of the new features that 6.0 has to offer:
Email Knowledge Response — delivers relevant answers to your end-users’ questions when they send an email request to your service desk, further reducing call volumes and improving efficiency.
RightPath Solutions — track an end-user's progress through a solution's steps allowing them to come back later and pick up where they left off. Also provides this information to the support analyst team so they can better assist users.
Document Management — add documents to the knowledge base in their original form, further centralizing all your available knowledge.
If your organization is considering an upgrade to Verison 6.0, or has already purchased the upgrade, then this webinar is a must see.
Register today, and see why initial customer feedback has been overwhelmingly positive and how your organization can make the best of all the new features that 6.0 has to offer.
