Whether new to self-service or migrating from an existing solution, our Help Desk clients’ end-users have been amazed at how easy it is to use the RightAnswers Unified Knowledge Suite to leverage the inherent power of their knowledge base. Because the RightAnswers Self-Service solution has been specifically designed to leverage a simple, yet rich and effective intuitive user interface, it gives end-users a 24x7, online channel to quickly and easily find solutions and provide a smooth transition to self-ticketing.

The RightAnswers Self-Service solution establishes a “personalized” environment that gives end-users easy access to support announcements, open ticket tracking, FAQs, bookmarked “favorite” solutions, and related solutions (via New and Noteworthy and Did You Know features) to provide an additional level of insight and education. And, because it includes a self-service toolbar, end-users can easily search for solutions within a proven self-service taxonomy.