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Financial institutions rely on RightAnswers for
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RightAnswers is an asset for customer service

There are unique challenges faced by the financial and banking community:

  • Frequent changes in terms and regulations
  • Providing support for both staff and customers
  • Implementing the strictest security to keep customers safe

Banking and financial institutions use RightAnswers to deliver higher quality service while reducing costs, improving customer satisfaction and maintaining the highest level of security.

Some of the banking and financial institutions that trust RightAnswers with their knowledge:

 

Credit Suisse logo
Goldman Sachs logo
ING logo
SunTrust logo

 

Through our easy-to-use, secure web self-service and mobile self-service, customers get the answers they are looking for, reducing calls to your agents.

Department- and customer-specific information can be delivered to each customer to customize the experience, making RightAnswers even more effective for knowledge delivery.