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Healthcare providers and pharmaceutical companies use RightAnswers knowledge management for customer service and support

RightAnswers delivers healthier support

knowledge management in healthcareHealthcare and pharmaceutical companies have the unique challenge of managing knowledge that directly affects people’s lives. Undertaking a knowledge initiative is critical not only to your business, but to the well-being of your customers, and it needs to succeed.

For healthcare systems, the increasing importance of improving the patient experience and legal aspects related to meaningful use are driving the need to provide fast and reliable answers to patient and technical questions. Compounding these challenges in IT support and process management are the rampant consolidations in integrated delivery networks (IDNs), where disparate systems are used at different locations.

RightAnswers knowledge management software alleviates the support and system redesign issues in large healthcare systems:

  • Federated search provides a centralized view of all your knowledge – wherever it resides across multiple locations and repositories
  • The knowledge base stays separate and integrates with your enterprise systems (CRM, ITSM, etc.), so you can migrate it with your system and access knowledge from any applications you use
  • Self-service enables physicians and nurses to quickly find answers to their issues and get back to the floor
  • Knowledge-Centered Support (KCS) Verified V5 software speeds knowledge creation and updates
  • Predefined templates, such as decision trees, simplify creation and management of knowledge articles and standard operating procedures (SOPs)
  • Online help presents instant answers inside the applications your staff is using, such as the Epic or Cerner EMR, or inside your patient websites, eliminating support calls
  • Pre-loaded knowledge provides more than 100,000 knowledge solutions covering IT support issues more than 500 commonly used software applications. This provides quick answers on applications, devices and operating systems that your staff and patients are using

 

When you choose RightAnswers for knowledge management you get a true partner who is invested in your success. Just ask to speak with one of the healthcare or pharmaceutical organizations that have already experienced the RightAnswers difference.

  • Provides 24×7, online support and availability
  • Empowers users to self-resolve their incidents
  • Improves agent performance and reduces handle time
  • Significantly reduces the number of calls to the support center, increasing productivity and reducing support costs

Some of our clients in the healthcare and pharmaceutical industry:

 

Dignity Health logo
Lee Memorial Health Systems logo
Pfizer logo
Spectrum Health logo

See the results a large healthcare system is achieving with RightAnswers.