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Law firms judge RightAnswers as the best knowledge management software

The best knowledge management software for law firms

Large law firms with national or worldwide offices face unique support challenges. In an industry where the product is measured in billable time, knowledge needs to be quickly and easily accessible to keep employees productive and customers happy.

RightAnswers knowledge management helps law firms provide a higher level of service while reducing costs. Solution Manager, our intuitive knowledge authoring tool, makes creating firm-specific knowledge easy, allowing you to provide your users information on everything from proprietary applications to directions to offices in other cities. This results in happy users and reduces demand on the help desk.

 

  • Multi-tenancy architecture allows custom views for different user groups
  • Allows agents to share solutions and quickly access them
  • Significantly reduces the number of calls to the support center
  • Provides analytics to optimize effectiveness and productivity
  • Solves problems before they reach the support center and helps agents solve the calls that do come faster

Some of our global law firm clients:

 

Orrick Herrington Sutcliffe logo
Reed Smith logo
Shearson Sterling LLP logo
Sidley Austin logo