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analyze this!

Standard reports measure the impact of your customer service and support

You can’t improve what you can’t measure

We don’t like to brag (okay, maybe we do), but RightAnswers offers more knowledge management reporting than anyone else. Measure the impact of your service and support with more than 40 pre-built reports. They give you the metrics you need to manage your knowledge strategy.

Run the reports to discover what’s working for your customers and employees, and where you can improve. Analyze factors such as:

  • Knowledge creation and maintenance statistics
  • Number of searches and views
  • Average session length
  • Aging status view
  • Solution activity by month or by author
  • Who are the knowledge champions who can help you promote knowledge in your organization
  • Use It, Flag it, Fix It, Add It (UFFA) metrics – a best practice of the KCSSM methodology
  • And much more

Our Client Success team will work with you to determine the types and frequency of reports you should run.

(KCS is a service mark of the Consortium for Service Innovation™.)

 

RightAnswers reports process extremely quickly, giving fast results even to customers with large or high-traffic knowledge bases. Graphic reports are available for importing into presentations to show trending and ROI.

standard reportsFiltering options and sortable columns provide more granularity and details, making it easier to find the information you’re looking for.

Schedule or run reports any time, and export them into the format you need. You can even define multiple schedules for the same report, applying different filters for use by different people in your organization.

Forty-plus reports not enough for you? Check out our custom Report Builder.