Banking & Financial
RightAnswers is an Asset
There are unique challenges faced by the financial and banking community in providing support for both staff and customers while applying the strictest security in order to keep their customers safe. By providing knowledge management tools ideal for the banking and financial industries, RightAnswers helps many organizations deliver higher quality service while reducing costs, improving customer satisfaction and maintaining the highest level of security.
This is accomplished by providing customers with easy-to-use and secure Web and mobile access to the appropriate knowledge that delivers them the right information. They get answers they are looking for quickly and easily while in the process reducing calls to your agents. Department and customer specific information can be delivered to each customer to customize the experience making it even more effective.
- Multi-tenancy architecture allows for secure custom views for different user groups
- Provides 24×7, online help desk support and availability
- Allows agents to share solutions and quickly access them
- Significantly reduces the number of calls to the call center
- Empowers customers to self-resolve their incidents, improving overall satisfaction