RightAnswers offers Knowledge Management Excellence for the Federal Government
There is no doubt that government agencies often make changes to their processes, procedures and the technologies they use in order to keep pace with industry developments, new policies, regulations and directives. Being prepared to proactively manage change will more likely produce a satisfactory result and reduce the impact on the support organization.
Our decision to leverage the RightAnswers Unified Knowledge Suite will significantly enhance the level of support that we are providing to our end-users.
Kathleen Palcher, Knowledge Manager at the Department of State
To truly be successful, government departments need to be prepared with knowledge solutions that support such change, by storing knowledge in a central repository, providing secure access to support agents, employees or citizens, and being designed to allow for easy access to the specific knowledge appropriate for each user community. By being prepared, your employees and citizens can quickly find answers to their questions, which will reduce calls into the service center, and decrease the call and wait times for those who do call – creating the ability to provide the highest levels of service.
The RightAnswers Difference
RightAnswers fully embraces government initiatives and objectives, and has extensive experience with the unique challenges that agencies face in providing support. RightAnswers proactively prepares government departments for change; allowing the support organization to reach new levels of effectiveness during times of transition, while improving the support experience. The RightAnswers Unified Knowledge Platform is leveraged by dozens of government organizations supporting tens of thousands of users. While the platform can be used as a standalone solution, the majority of government agencies using RightAnswers integrate with a customer service (CRM) application or an IT service management solution. The platform contains a fully populated knowledge base library consisting of thousands of solutions covering more than 300 of the most popular off-the-shelf business applications. More importantly, the platform makes it easy for your team to create and contribute knowledge on a broad range of government-related categories including:
- Change Management Systems
- Cybersecurity Systems
- Data Center Optimization and Big Data
- Financial Management / Procurement Systems
- Geographic Information Systems (GIS)
- Government Contract Management Systems
- Human Resource Management Information System (HRMIS)
- IT Governance, Risk and Compliance
- Records Management Information System (RMIS)
Public Policy and Citizen Access
Government departments can also author and share information regarding public policy (i.e. defense, domestic, economic, education, energy, environmental, foreign, health, housing, transportation). Citizens can quickly search for solutions via self-service. In addition, the search component can be added to any Web site, allowing government departments to retain their existing custom Web site structure and branding.
RightAnswers Government Cloud
With RightAnswers, government agencies can manage knowledge in a secure, government compliant-environment to better support their employees, citizens, vendors and business applications. Read more.
Through its GSA program, RightAnswers is committed to supporting the needs of its U.S. Government and Military customers. Read more.
Digital Government Strategy
A large amount of information at government agencies are still paper-based files. As this information becomes digitized, agencies will require methods of making it more manageable. A lot of this information will exist across many areas and in different formats (i.e. Microsoft Word documents, spreadsheets, PDFs, images, Web sites, databases, etc.). The RightAnswers Unified Knowledge Platform brings all this information together, making it useful, searchable and secure. In addition, RightAnswers is available on smartphones and tablets, supporting the shift to a more mobile government. Download DIGITAL GOVERNMENT: Building a 21st Century Platform to Better Serve the American People.