RightAnswers software is Knowledge-Centered Support (KCSSM) Verified V5, with built-in KCS processes that simplify conformance to KCS.
After the initial rollout, KCS onboarding continues with ongoing coaching and performance assessment, and KCS certification.
KCS is a service mark of the Consortium for Service Innovation™.
Since our software complies with KCS, it makes it easy for our clients to adopt KCS principles. As a result, 75% of our clients use KCS to varying degrees. Some clients adhere strictly to KCS guidelines, while others pick and choose the aspects of the methodology that works for them.
RightAnswers has established an active KCS community where our clients can learn from others who have overcome KCS challenges and/or have used KCS to enhance their customer service and support.