Transform Your Service Organization with the RightAnswers Knowledge Cloud
Today, more than ever, organizations are turning to business applications hosted in the cloud. These software applications include customer service/CRM and ITSM solutions, ERP, business process management and countless more. Moving to the cloud frees up resources and enables you to concentrate on your core business values and focus on important issues within your organization. The cloud also offers efficiency, lower overall cost of ownership, and peace of mind knowing that your service organization is assured business continuity.
What if you could reap all the benefits of the cloud for your knowledge management infrastructure? Find out how with RightAnswers!
We have delivered knowledge management solutions through the cloud since our inception, and with more than 450 successful clients, we bring our experience and expertise to each and every customer. The cloud-based knowledge management platform, RightAnswers Knowledge Cloud, helps organizations build a more efficient service organization and deliver knowledge to your agents, end-users and customers by combining powerful search, user-friendly interfaces, extensive content and industry best practices. With your knowledge platform in the cloud, you can begin using it immediately with minimal integration and configuration. This makes the implementation process easier, and allows organizations to provide enhanced support using RightAnswers quickly, increasing their ROI.
Thinking about the cloud? Turn to a partner with experience.
RightAnswers Knowledge Cloud is a combination of knowledge, our Unified Knowledge Platform and analytics. In addition to lower-cost of ownership, our Knowledge Cloud makes your content always available to your users even through planned or unplanned downtime, and allows us to provide you with real-time updates and analysis for continuous improvement of your knowledge.
Offering the infrastructure and security you would expect from a world-class cloud, the RightAnswers Knowledge Cloud meets the security requirements of our federal government and financial customers, and is far-reaching for our customers located around the globe. With RightAnswers Knowledge Cloud, you can leverage your existing cloud-based customer service/CRM or ITSM solution, and provide quick and accurate knowledge solutions to your agents which will lead to more productive end-users and happier customers. You can also extend your support and knowledge initiatives to a variety of channels such as Web self-service, chat, remote control and more.
To support your IT end-users, the RightAnswers Knowledge Cloud comes pre-loaded with Knowledge-Paks®, our cloud-based content repository containing thousands of solutions to the most common issues your users face. To support your content needs, RightAnswers Knowledge Cloud offers a federated knowledge ecosystem whereby you can search and add articles to your knowledge base from trusted sources authenticated by RightAnswers.
With RightAnswers Knowledge Cloud, you will receive:
- Seamless interoperability with the processes and cloud platforms (CRM, ITSM, chat and more) that you’re using now
- A unique combination of superior infrastructure, knowledge and know-how
- Flexible access to our shared/dedicated cloud infrastructure in North America and Europe
- Real-time knowledge analytics that clearly show you what’s working, what isn’t and why
- Self-service options for your customers and employees through mobile devices
- Access to our Knowledge as a Service offering which includes content creation and real-time cloud availability
- Quicker product and content upgrades leveraging the speed of the cloud
- Access to trusted federated knowledge in the cloud