Knowledge as a Service
Not Just Knowledge—Knowledge Done Right
RightAnswers doesn’t just provide knowledge services—we deliver Knowledge as a Service. This means that we are dedicated to becoming your knowledge partner for the long haul, not just at start up.
As a service organization, you are constantly challenged to do more with less while remaining cost-efficient, maintaining service level agreements, and reacting to business and technology changes. Critical to your service operations is putting accurate and relevant knowledge at your customers’ and agents’ fingertips.
Going beyond traditional knowledge services, RightAnswers will partner with your knowledge solution authors to develop articles and evaluate demand for new content by analyzing available knowledge. With RightAnswers as your Knowledge as a Service partner, we are an extension of your knowledge support team and are truly invested in your service organization’s success. With Knowledge as a Service, your organization will receive the following content services:
- Access to a network of technical experts who can write custom knowledge solutions and deliver them in an end-user-friendly format
- Pre-built knowledge base of solutions covering popular commercial off-the-shelf software applications, containing comprehensive application features, functionality, and usage information
- Access to knowledge authoring services designed to develop and maintain solutions for company-specific content
- Knowledge translation support and conversion of existing content into high-value knowledge, and development of content from existing repositories within your organization
- On-going knowledge improvement within your organization’s existing knowledge base
- Cloud-based access to the most up-to-date knowledge and real-time analytics
- Global knowledge crowd sourcing to share knowledge and see how organizations around the globe are creating and leveraging knowledge