Gain the Value of all Organizational Knowledge
Knowledge exists everywhere and in many forms, the challenge is to identify it, and convert it into a searchable, useable and valuable form. RightAnswers has developed the Knowledge Explorer to do just that. Knowledge Explorer will scan your network for knowledge however it exists, Word docs, PDFs, Excel spreadsheets, file shares, existing knowledge bases, and all your existing knowledge in almost any form. It displays results along with those from your Rightnaswers knowledge base and delivering quickly and identifying the knowledge type. With Knowledge Explorer, RightAnswers has found a way to automate the conversion and retention of your existing knowledge.
Knowledge Explorer Benefits:
- Integrated Search Results
- Intuitive Migration of Content
- External Content Filtering
- Comprehensive Activity Logging and Customer Feedback
- Supported External Content Types
- Crawling and Indexing External Documents
Having the most relevant content available to customers and agents is critical to a successful knowledge based initiative. Knowledge Explorer provides supplements to the content stored in your knowledge base by making shared documents, web pages, cases and relational databases accessible and searchable to all customers.