Deliver Knowledge to Your Users Everywhere
Providing knowledge access to your users beyond the portal enables increased adoption and happier customers. It may not be appropriate to provide all of your user’s access to your knowledge from the RightAnswers Web Self-Service so we have provided several other options through our RightAnswers Knowledge Gateway.
Engage and expose your end-users to your Knowledge Foundation through your enterprise search engine (Google Appliance, Microsoft Search Server Express, SharePoint, etc…). Users that are not actively using RightAnswers Self-Service are now able to access and take advantage of the content within the RightAnswers system. Having your knowledge accessible via these search engines makes it easier for your end-users to find answers to their questions.
Expanding your knowledge access to public search engines allows for your proven answers to be found by your customers whether they are searching your site or a public search engine such as Google, Yahoo!, or Bing. Having your knowledge access able via these search engines makes it easier for your customers to find answers to their questions but also drive them back to your site where you can provide a better experience and have them interact with your brand.
By adding a search portlet you can retain your existing custom web site structure and branding while empowering it with new knowledge capabilities. The search portlet offers options for the way in which results are displayed including choosing whether or not to display knowledge categories with the results to prompt customers to further browse the knowledge. Additionally, each search portlet can be configured to specify what area of knowledge should be searched. This allows for personalization of knowledge for each individual web page location where the search portlet is included.
Enables 3rd party tools such Chat, Virtual Agents, Remote Control and others to not only retrieve relevant knowledge articles, but to also automatically create new knowledge articles as a result of a live or virtual agent conversation. These knowledge articles would enter the knowledge queue and follow a desired workflow in order for them to become a new source of knowledge.
Allows the ultimate flexibility when providing access to your knowledge. With our web services you can completely customize your user experience. You can seamlessly present your knowledge and access to it however you choose, reinforcing your brand and vision for your users.