RightAnswers Knowledge Success includes a group of products and services designed to ensure that knowledge content is complete, customized, and effective for the long term. Knowledge success begins by creating or combining existing organizational content with RightAnswers content. This process is then enhanced with ongoing services to ensure new content is added and remains effective long term.
- Custom Content Services: Our Content Development Team will transform your existing content into a consistent and easy to use format. This can be accomplished for content that exists in internally-developed documents, existing repositories, analysis from call logs, or is held by subject matter experts within the organization.
- Knowledge Paks®: Knowledge Paks® are the world's most complete library of help desk support articles. With over 150,000 articles covering 300 software applications you can immediately populate your knowledge base with content.
- Knowledge-Cycle™: The Knowledge Cycle enables RightAnswers to ensure that our Knowledge Base contains effective solutions for your organization's unique issues. Our Content Team analyzes your end user search results and proactively improves our Knowledge-Paks library. Additionally our clients can send us questions on supported off-the-shelf topics and we will provide the answer at no charge within 24 hours.
