The heart of RightAnswers is Solution Manager, our intuitive tool where your knowledge authors create and modify knowledge articles.
In Solution Manager, authors can personalize solutions for different audiences, such as agents, customers and employees. (These audiences access the knowledge in our Agent Portal and self-service portals, respectively.)
It comes with pre-built templates for addressing different types of problems, such as how-to’s, errors and operational and functional issues.
Processes in Solution Manager are based on knowledge best practices and can support any knowledge methodology, such as Knowledge-Centered Support (KCS). In fact, Solution Manager is KCS Verified V5 – the highest level of KCS accreditation – and offers more than 70 built-in KCS processes.
Don’t want to recreate the wheel? Use our duplicate detection capabilities to check for (and leverage) existing solutions in the knowledgebase similar to the one you are planning on developing.
In addition, our knowledge creation software makes it easy to develop a usable taxonomy, get input from subject matter experts, manage the workflow, and keep your knowledge base updated and relevant for your users.
Our automated Knowledge Quality tool ensures that authors create knowledge that is effective and consistent.