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Knowledge-Paks library of pre-packaged knowledge for IT technical support

A great start to the ongoing success of your IT support

K-paksRightAnswers got its start creating knowledge for IT technical support, so we know a thing or two about writing great knowledge articles. Our Knowledge-Paks® library sets the standard for professional IT knowledge bases.

An invaluable asset for any IT support organization, Knowledge-Paks provide more than 90,000 accurate knowledge solutions to the most common issues your users have on more than 600 of the most widely used off-the-shelf software applications.

Things like Microsoft Office tools and Mac iOS, and NOC applications such as LogMeIn, to name just a few. Plus some rare ones (Google Glass, anyone?)

RightAnswers knowledge is better written and more consistent than what we tried to write ourselves, and the time-savings is huge. The detail is sufficient to avoid opening an incident, which is our main goal.

–    Rob Pickering, VP Information Services, AAA Allied Group

We update the Knowledge-Paks on a quarterly basis and convert them to work in any environment including ServiceNow, BMC, and just about any ITSM system – so you never need to worry about not having the most up-to-date solutions.

Millions of users and thousands of support agents worldwide rely on our Knowledge-Paks for consistently correct answers and solutions. Benefits include:

  • Faster problem resolution
  • Improved customer experience and satisfaction
  • Decreased call time
  • Lower support costs
  • Increased organizational efficiency

 

Varied audiences and solution types

Multi-lingualKnowledge-Paks offer solutions geared toward different audiences, such as for support accessed using the Agent Portal, or for customers using Web Self-Service. They include many solution types and media formats, including video, and have been translated into multiple languages.

RightAnswers clients help determine the new applications we cover, based on their needs. Our clients can also request additional solutions on the topics we cover, and we will create these within 24 hours, at no additional cost.

 

The Knowledge-Paks support library includes more than 600 titles, including:

  • Software applications, including enterprise systems
  • Operating systems
  • Mobile devices