The Knowledge Cycle is a unique offering which enables RightAnswers to ensure that our Knowledge Base contains effective solutions for your more immediate and difficult issues while continuously growing with high-impact Knowledge. On a daily basis, our Content Team analyzes client search results for the (over) 250 software titles currently included in the Knowledge-Paks library to identify opportunities for adding new or enhancing existing content.

The Knowledge Cycle also provides an online vehicle for Support Analysts to request that additional content be added to the Knowledge Base for those issues they have difficulty resolving. At the end of each displayed Knowledge-Pak solution, Support Analysts are provided a link to “Request New Solution Be Added”. The RightAnswers Content Team will provide the new content within one business day.