As part of the RightAnswers Knowledge Success program, RightAnswers provides the RightAnswers Knowledge-Paks® Library. The Knowledge-Paks Library is comprised of over 125,000 solutions covering 250 of the most popular commercial off-the-shelf software applications, and contains comprehensive application feature, functionality, and usage information. RightAnswers' Knowledge-Paks, especially when coupled with RightAnswers’ Custom Content Services, are designed to increase the ability for end-users to self-resolve their incidents, and improve the efficiency and effectiveness of support analysts.

Select titles are also available in Spanish, French and German.

RightAnswers Knowledge-Paks® are designed as one of the following six major solutions types:

• How-To: shows step-by-step functionality to achieve a specific result.
• Error Messages: derived from aplication-specific error messages, this solution provides either an explanation or work-around to a failed process/procedure.
• Diagnostic Tree: a "decision tree" that provides end-users with an additional option when searching for a solution.
• Show-IT: a multi-media presentation that provides a step-by-step solution walk-through (providing "just-in-time" eLearning)
• Automate-IT: provides "wizard like" functionality that automatically runs a solution on the end-user's desktop
• Problem/Solution Pairs: generally matched with a "How To" Knowledge-Pak, this solution is effective when the end-user generally knows "how" to, but is unable to, do something.

• RightAnswers Knowledge-Paks® Overview
• Knowledge-Paks® Title List