RightAnswers Self-Service and RightAnswers Support Analyst Analytics Dashboard functionality enables you to measure the effectiveness of your Self-Service solution. The RightAnswers Client Success Manager will, on an ongoing basis, help you leverage this data to revise your Self-Service strategy as needed.

By continually revising your strategy based on your end-users and Support Analysts usage patterns and needs, you can ensure to lower your Total Cost of Ownership (TCO), while improving the solution's time-to-value and your Return on Investment (ROI).

• Continued Education : RightAnswers offers a variety of “traditional” training programs, webcasts and webinars designed to educate Help Desk representatives, Knowledge leaders and end-users.