Customers and customer service agents find answers faster using RightAnswers Community support forums that can integrate with your knowledge base and web self-service.
RightAnswers offers KCS workshops and certification to its customers and to third parties.
Knowledge management software verified for interoperability with latest version of NetSuite CRM.
RightAnswers elevates the customer experience through a better approach to knowledge and faster problem resolution.
Exceeds annual projections; Technology partners and client referrals clinched major deals.
RightAnswers wins the CUSTOMER 2016 Product of the Year Award for its Enterprise Knowledge Hub that elevates the customer experience through a better approach to knowledge.
RightAnswers Enterprise Knowledge Hub won the 2015 Customer Experience Innovation Award for enhancing the customer experience through widespread knowledge usage and engagement.
RightAnswers knowledge management tools and services enhance customer service and the customer experience.
RightAnswers is the first NOW-certified knowledge management software and a Gold sponsor of NowForum London, the largest gathering of ServiceNow professionals outside the US.
Enterprise Knowledge Hub honored for innovation in customer service and the customer experience
Adds Polish and Romanian to Knowledge Paks® library of knowledge for IT support, bringing the number of languages offered to 11
RightAnswers Online Contextual Help Improves the Customer Experience by Bringing Answers Straight to the User
Knowledge Spotlight offers immediate, context-sensitive help inside your application
Enterprise Knowledge Hub honored for improving customer service technology through Knowledge Management
RightAnswers EVP Bill Pollie discusses keys to successful knowledge management and customer support
RightAnswers’ Automated Knowledge Quality Tool Ensures High-Value Knowledge Creation for Customer Service
Includes KCS Article Quality Index (AQI) checks
Increases adoption of knowledge management initiative and motivates agents to create and maintain high-quality knowledge
RightAnswers is the only Knowledge Management software verified for integration with Fuji, the latest version of the ServiceNow ITSM
Empowers customers with highest level of KCS certification in addition to providing KCS Verified V5 software and best practices
Demonstrates the ServiceNow-certified knowledge management software
Selected for Enterprise Knowledge Hub that Enhances the Customer Experience
Cited for its Enterprise Knowledge Hub that manages knowledge across the organization
Introduces Groundbreaking Functionality to Improve Customer Service through Knowledge Management and Knowledge Centered Support (KCS); Strengthens Partnerships and Increases Global Footprint; Recognized for Contribution to Customer Service Organizations.
RightAnswers SmartService™ honored for improving customer service technology
RightAnswers honored for improving customer service technology
Welcomes RightAnswers Global Clients and Partners, Industry Experts and Other Knowledge Professionals
Leading Technology and SmartService™ Approach to Improving Customer Service Honored for Innovation
Fruition Partners and RightAnswers Team Up to Incorporate Knowledge Management into Managed Cloud Services for ServiceNow
Enhance IT support using powerful knowledge management as part of the managed cloud environment.
Extends Bell Techlogix Offering with Knowledge Management to Improve Its Clients’ Customer Service
ExpenseWatch Chooses RightAnswers as the Foundation for its Comprehensive Help and Support Portal for Customers
ExpenseWatch has implemented RightAnswers cloud-based knowledge management system integrated with Salesforce to power its customer satisfaction help and support portal.
RightAnswers Knowledge Solution Bolsters Knowledgebase to Enhance IT Support.
RightAnswers to be Utilized for Internal Knowledge Management and as an Expanded Service for the Emtec Client Base
RightAnswers Introduces SmartService™ to Transform Customer Service and IT Support through Knowledge Management
Lely selected RightAnswers knowledge management to centralize its knowledge and provide information to field technicians.
RightAnswers Certified for ServiceNow Knowledge Management Integration
Knowledge in the Cloud Provides New Solutions in Real-Time
RightAnswers is honored to receive CUSTOMER Magazine’s 2014 Product of the Year Award for most innovative product.
RightAnswers Meets the NetSuite SuiteCloud Platform's Development Standards and Documented Best Practices
RightAnswers Becomes Amazon Web Services (AWS) Advanced Technology Partner and Offers Knowledge Management Platform through AWS GovCloud and AWS Marketplace.
Recognized for Profound Advancements in Knowledge Management and the Customer Experience
RightAnswers’ Third Annual IMPACT Knowledge Conference in Orlando, FL Hailed a Great Success by Attendees
Cloud and Customer Service Emerge as Key Themes at IMPACT 2013
IMPACT Awards Recognized Organizational and Individual Knowledge Achievements
RightAnswers Selected to Annual Knowledge Management List
Company Continues Momentum with Increased Investments in Customer Service and Cloud
RightAnswers Announces Availability of RightAnswers SuiteApp for NetSuite’s SuiteCloud Computing Platform
Integrated Solution Provides NetSuite Customers Enhanced Customer Service Through Knowledge Management and Web Self-Service
RightAnswers Unified Knowledge Platform Version 7.1 Honored for Exceptional Innovation