Discusses Keys to Successful Knowledge Management and Customer Support
Edison, NJ (May 29, 2015) – RightAnswers, Inc., the #1 provider of cloud-based knowledge management, web and mobile self-service and social knowledge solutions for IT support and customer service, announced today that its Executive Vice President, Global Sales and Business Development, Bill Pollie, is a panelist at Pink Elephant’s PinkNORTH15 conference on June 2, 2015, in Toronto.
Bill joins other subject-matter experts in the discussion, “Establishing Practical Knowledge Management & Repeatable Wisdom,” where they will discuss best practices for capturing and reusing knowledge and communicating it to the right people at the right time, for superior customer support.
“We are thrilled to be invited to participate in Pink Elephant’s PinkNORTH15, the premier IT service management event in Canada, to share our expertise on knowledge management,” says Bill Pollie.
PinkNORTH15 is a content-rich program on IT service management hosted by Pink Elephant, which has the undisputed reputation for developing an unsurpassed line-up of speakers and meaningful subject matter. Industry experts, including Pink Elephant’s own highly acclaimed senior consultants, present real-life stories from IT managers from all levels of the organization and offer value-added practical guidance about the business of IT best practices, governance, ITSM strategies, and IT leadership.
About RightAnswers
RightAnswers is the #1 provider of cloud-based knowledge management, web and mobile self-service and social knowledge solutions to enhance customer service and IT support. Our 450+ clients around the globe use RightAnswers seamlessly integrated with their CRM, ITSM or other customer service software to deliver stellar support experiences while saving millions of dollars a year.