Knowledge Management Tools and Services Enhance Customer Service and the Customer Experience
Edison, NJ (November 30, 2015) – RightAnswers, the #1 provider of cloud-based software for knowledge management, web and mobile self-service and social knowledge has been named a 2015 KM Promise Award Finalist by KMWorld Magazine.
The KM Promise Award recognizes knowledge management vendors that work with clients to ensure that both the technology and knowledge processes are implement to help organizations realize positive business results.
RightAnswers was selected as a Finalist for its unique combination of technology, knowledge services, analytics and approach to knowledge that enables its clients to achieve their business goals of improving their customer service and providing excellent customer experiences.
“This year our clients swept up all the Service Management awards at the Fusion15 conference held this month in New Orleans, winning the HDI Knowledge-Centered Support (KCS) Award, the HDI Service Improvement Award and the itSMF Project of the Year Award. At an earlier HDI conference this year, our client walked away with the HDI Team Excellence Award, and another one of our clients won the Best Managed Service Desk Award from the Service Desk Institute in the UK,” said Jeff Weinstein, President and CEO, RightAnswers. “It indeed shows that RightAnswers fulfills its promise of providing our clients with software and services that enable them to become leaders in customer service.”
About RightAnswers
RightAnswers is the #1 provider of cloud-based knowledge management, web and mobile self-service and social knowledge solutions for improving customer service and IT support. Our 450+ clients around the globe use RightAnswers seamlessly integrated with their CRM, ITSM or other enterprise software to provide stellar customer service experiences while saving millions of dollars a year.