RightAnswers for BMC Remedy ITSM
Do more with – and get more from your remedy ITSM solution!
It’s Possible! – With RightAnswers, the #1 Knowledge Management and Self-Service Solution.
RightAnswers has worked with hundreds of BMC Remedy clients because they understand knowledge management and self-service are key to improving the overall effectiveness of your support organization. Knowledge management does even more than that; it also touches every IT and business initiative you have. Think about last time you upgraded an application or operating system, launched a new product, or changed email systems.
- Can you handle the increase in calls and emails?
- How will your users react?
- Will they be happy, productive and satisfied?
- Basically, can you ensure that each aspect of your project will be successful?
At RightAnswers our sole focus is on knowledge management and self-service, providing a full featured knowledge management platform that seamlessly integrates with all ITSM systems. So we can help ensure the success of every IT transformation and business initiative you have— now and in the future.
RightAnswers knowledge management becomes an integral part of your organization’s operational workflow, making it second nature for your support agents and users. RightAnswers takes your knowledge management beyond being a knowledge base for your agents; it provides robust multi-channel self-service for your users, allowing them to do more than just open a ticket, they can resolve their own issues.
Some of the benefits our clients have seen from using RightAnswers along with Remedy ITSM are:
- With our industry leading search capabilities you won't have to worry about;
- How much content you have
- Where it resides
- In what format
- Your users get fresh, relevant, content that is easy to find!
- Take advantage of our complete, simple, proven knowledge process
- Create knowledge within your normal workflows
- Automated Knowledge Effectiveness Analytics
- Leverage our pre-populated knowledgebase of articles covering over 300 software applications
- Multi-channel Self-Service to Deliver Knowledge and Proactively Communicate with Users making them self sufficient
- Take knowledge management beyond IT to your entire organization
- Immediate deployment via the Cloud, or rapid on-premise install
All of RightAnswers customers use us to improve the performance of their ITSM systems, many of whom are using Remedy.
- RightAnswers has integrated into all former versions of Remedy ITSM and we are committed to maintaining and improving these integrations in the future
- RightAnswers has provided a seamless integration since 2005
- Of our over 6 million supported users, 3 million are supported using RightAnswers with BMC Remedy ITSM
RightAnswers has been a BMC technology partner since our inception in 2001 and have evolved right along with them. With two industry leaders who are experts in their respective areas, ITSM and knowledge management, this partnership has always offered a more complete solution to the market. RightAnswers has always integrated with the Remedy ITSM Suite in all its former versions and we are committed to maintaining and improving these integrations in the future. Additionally, we protect your investment in RightAnswers and BMC. Should you ever choose to move to another BMC ITSM application RightAnswers will ensure that you maintain your integrations, customizations and knowledge; not only are we seamlessly integrated with all of the other BMC products, but we have been endorsed by BMC to be the Knowledge Management Platform solution for other offerings, such as Remedyforce, SDE and have a long-standing partnership with Numara for seamless integration with Footprints and TrackIt!