RightAnswers for BMC Service Desk Express
Gain the benefits of the world class knowledge management and self-service solution
RightAnswers, the #1 Knowledge Management and Self-Service Solution, Allows You to Realize the Full Potential of Your SDE Solution by Enabling You to Make Knowledge Management the Center Piece of Your Support Organization
Knowledge management touches every IT and business initiative you have. RightAnswers knowledge management becomes a part of your organization’s operational workflow, making it second nature for your support agents and users. Think about how you are doing with your goal of reducing calls to your service desk, or the cost of support for your users. Think about last time you upgraded an application or operating system, launched a new product, or changed email systems.
- Can you handle the increase in calls and emails?
- How will your users react?
- Will they be happy, productive and satisfied?
- Basically, can you ensure that each aspect of your project will be successful?
Together, RightAnswers and BMC empower service organizations to reach new levels of effectiveness, improving the support experience and agent efficiency.
- In-line integration with Service Desk Express – agents never leave their BMC console
- Pre-populated knowledge base of thousands of articles on over 300 software applications
- Easily and effectively manage enterprise knowledge by editing existing or creating new, unique knowledge articles
- Search all existing knowledge, structured and unstructured, including documents of all kinds
- Delivered on-premise or via the Cloud
- Utilized by more than 6 million users around the globe
RightAnswers is the new replacement Knowledge Management Platform solution for BMC Service Desk Express. RightAnswers also easily migrates from one BMC ITSM to another. You can retain all of your knowledge, processes and workflows so there is no cost or service impact if you decide the time is right to move to another BMC ITSM solution. Now you have the comfort of knowing that your knowledge and self-service investments are protected.