RightAnswers Knowledge Explorer

Gain the Value of all Organizational Knowledge

Knowledge exists everywhere and in many forms, the challenge is to identify it, and convert it into a searchable, useable and valuable form. RightAnswers has developed the Knowledge Explorer to do just that. Knowledge Explorer will scan your network for knowledge in however it exists, Word docs, PDFs, Excel spreadsheets, existing knowledge bases, all your existing knowledge in almost any form. It will pull everything into the RightAnswers Solution Manager knowledge base so that it is easily searched and delivered quickly. With Knowledge Explorer RightAnswers has found a way to automate the conversion and retention of your existing knowledge.

Knowledge Explorer Benefits:

• Integrated Search Results
• Intuitive Migration of Content
• External Content Filtering
• Comprehensive Activity Logging and User Feedback
• Supported External Content Types
• Crawling and Indexing External Documents

Having the most relevant content available to customers and agents is critical to a successful Knowledge based initiative. Knowledge Explorer provides supplements to the content stored in your Knowledge base by making shared documents, web pages, cases and relational databases accessible and searchable to all customers.