RightAnswers Solution Manager

Build and Maintain Accurate and More Effective Knowledge

Having accurate and current knowledge is the key to any Knowledge Management initiative. Making it easy to create and maintain can be a challenge. At RightAnswers we have been creating and maintaining knowledge for over 10 years. Whether it is our Knowledge-Paks of over 150,000 solutions on over 300 software titles or working with our customers to create and maintain their custom knowledge we know what it takes to do it effectively. You can benefit from our years of experience with Solution Manager, the knowledge creation and management solution we use.

With Solution Manager you can easily create knowledge articles with the intuitive HTML-WYSIWIG formatting for reading rich solutions, which can include online, hyperlinked local images, and video embedded within the solution. Don’t want to recreate the wheel? Use Edit Assistant to check for (and leverage) existing solutions in the Knowledge base.

Solution Manager helps you get started with pre-built templates for common problem types including:

• How To — provides step-by-step instructions for completing a specific process
• Error — addresses problems involving error messages that often appear in dialog boxes
• Problem — addresses operational and functional issues

Have solutions that take multiple steps to complete? Our RightPath solutions allow you to create check points within the solution that help the user and/or agent to keep track of how far they’ve progressed toward completion.

In addition, Solution Manager makes it easy to develop a usable taxonomy, get input from subject matter experts, manage workflow, and keep your knowledge base updated and relevant for your users.