The RightAnswers Unified Knowledge Suite is the flagship product of RightAnswers Inc. and can be customized to meet your organizations individual needs. The suite includes a collection of software, content, and services which empower IT organizations to improve their ITIL processes and reach new levels of efficiency and effectiveness.
This is accomplished in part by allowing end users access to a self service tool providing a method to find solutions to commonly asked questions via a web-based portal. This self service portal searches solutions provided by your analyst community from the RightAnswers Knowledge-Paks® Library. The result is a reduction in unnecessary calls to the help desk freeing up valuable analyst time for mission critical issues and returning users to a productive state faster.
Most importantly the suite provides the tools to collect and share information between analysts and manage the information provided to end users. This ensures that the self service tool is always current and that analysts at all levels can find the needed information to solve users problems quickly.
Key Benefits:
- Provides a 24x7 online support channel
- Reduces unnecessary calls to the help desk
- Improves first call resolution rates and minimizes call escalations
- Provides a structure to build an enterprise-specific library of solutions
- Access to the worlds largest collection of actively managed support articles
