White Paper
Return on Knowledge for IT
The faster IT support solves employees’ problems, the faster they return to productive work.
Measuring the business benefits of Knowledge Management for IT support.
This is the first of two Executive Briefs exploring how a company’s investment in knowledge management for IT support powers up a broad set of substantial, measurable business benefits – the organization’s Return on Knowledge (ROK). Here, we describe the specific benefits that comprise ROK and what metrics companies can use to measure those benefits.
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