RightAnswers helps energy companies support diverse organizations with plants and drilling operations around the world. By providing RightAnswers Self-Service, energy companies find that they can reduce calls to the help desk by 20% or more.
Unlike other knowledge systems RightAnswers combines content, software, and services to ensure you get the most out of our system. Our services include custom content creation, this process converts support information for custom applications into a format that can be searched and delivered via our portal. This combination of services provides a powerful approach to managing IT knowledge for large multinational organizations.
- Proactively manages standard and customer content providing metrics on usage to identify needs.
- Provides 24x7, online help desk support and availability
- Empowers end-users to self-resolve their incidents
- Improves analyst performance and reduces handle time
- Reduces the number of calls to the help desk significantly
Case Studies