The Knowledge Cycle is a unique offering which ensures that your Knowledge Base contains effective solutions. This service addresses immediate and difficult issues while continuously growing the database with high-impact Knowledge. On a daily basis, our Content Team analyzes client search results for the (over) 300 software titles currently included in the Knowledge-Paks library to identify opportunities for adding new or enhancing existing content.
The Knowledge Cycle also provides an online vehicle for Support Analysts to request additional content when they discover the need for a new solution. At the end of each displayed Knowledge-Pak solution Support Analysts are provided a link to "Request New Solution Be Added". The RightAnswers Content Team will provide the new content within one business day.
