RightAnswers

Knowledge Explorer is an optional component of the RightAnswers Unified Knowledge Suite that enhances practical Knowledge creation and utilization. Knowledge Explorer enhances your solution by actively searching other selected resources within your organization for relevant content.

Having the most relevant content available to customers and agents is critical to a successful Knowledge-based initiative. Knowledge Explorer provides supplements to the content stored in your Knowledge Foundation by making shared documents, web pages, cases and relational databases accessible and searchable to all customers.

• Integrated Search Results


• Intuitive Migration of Content


• External Content Filtering


• Comprehensive Activity Logging and User Feedback


• Supported External Content Types


• Crawling and Indexing External Documents