The Knowledge-Paks Library is comprised of over 150,000 solutions covering 300 of the most popular commercial off-the-shelf software applications, and contains comprehensive application feature, functionality, and usage information. RightAnswers Knowledge-Paks are designed to increase the ability for end-users to self-resolve their incidents, and improve the efficiency and effectiveness of support analysts.
RightAnswers Online®
Update your knowledge with Knowledge-Paks Online™ allowing you to download updates and new articles directly to your knowledge system. We frequently update our Knowledge-Pak library based on requests from our user community. Keeping your knowledge current and complete is made easy through this service.
Select titles are also available in Spanish, French and German.
RightAnswers Knowledge-Paks® are designed as one of the following six major solutions types:
- How-To: shows step-by-step functionality to achieve a specific result.
- Error Messages: derived from application-specific error messages, this solution provides either an explanation or work-around to a failed process/procedure.
- Diagnostic Tree: a "decision tree" that provides end-users with an additional option when searching for a solution.
- Show-IT: a multi-media presentation that provides a step-by-step solution walk-through (providing "just-in-time" eLearning)
- Automate-IT: provides "wizard like" functionality that automatically runs a solution on the end-user's desktop
- Problem/Solution Pairs: generally matched with a "How To" Knowledge-Pak, this solution is effective when the end-user generally knows "how" to, but is unable to, do something.
