The following products are components of the RightAnswers' Unified Knowledge Suite™.
- Self-Service™: A user-friendly portal that integrates with your existing call management system empowering end-users to resolve incidents and reducing the need to contact the help desk.
- Self-Service™ University Edition: Our Self-Service product tailored to the needs of Universities.
- Support Analyst™: An innovative portal which integrates with existing call management systems to provide an intuitive environment for Help Desk professionals to resolve open incidents and access key IT support resources.
- Solution Manager™: A powerful interface enabling clients to effectively manage their enterprise Knowledge Base by editing existing RightAnswers Knowledge-Paks® or creating new company-unique Knowledge articles.
- Knowledge Explorer™: Enhances our suite of products by actively searching other selected resources within your organization for relevant content.
- Support Wiki™: Uses a common Wiki interface eliminating the need to learn an unfamiliar application resulting in faster adoption and a greater wealth of shared information in the knowledge base.
