Having the “right” solution content in your knowledge base is critical to any knowledge management strategy. RightAnswers Solution Manager provides an effective and easy-to-use vehicle for managing your knowledge base by creating new company-specific knowledge articles and modifying information found in the RightAnswers Knowledge-Paks®. Solution Manager is modeled on RightAnswers internal publishing tools and processes and leverages our knowledge-centric best practices.
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When fully integrated with RightAnswers Self-Service and Support Analyst, Solution Manager allows you to:
- Manage your content by easily proposing and creating new, as well as editing, existing solutions
- Enrich your content creation by leveraging HTML or WYSIWYG tools
- Track content creation through a two-step approval process and auditing capabilities
- Reuse existing content
- Employ “Best Practices” via RightAnswers-supplied templates, field formats, and pre-defined categories.
